FAQ

If you don't see your question answered here please get in touch. We're always happy to help!

Covid-19

We're working hard to get your marshmallows to you as soon as possible, however there may be some delays in shipping that are beyond our control. Thanks for your support!

Our Marshmallows

Are your marshmallows free of allergens?
Our marshmallows are Gluten-free, Dairy-free as well as Egg-free. A list of ingredients for each flavour can be found in their product description, and of course, give us a shout here if you have any questions! 

How long are your Marshmallows good for?

We recommend consuming within 4 weeks of receiving your order.

Do you use artificial colours?

No! All of our colours are natural such as beetroot, turmeric and spirulina. The only exception is our Birthday Cake Marshmallow which contain artificially coloured sprinkles.

Do you use artificial flavours?

No! All of our flavours are the real deal! We use real dry ingredient and finest natural extractions.

Are any of your marshmallows vegetarian or vegan?
Because our marshmallows contain grass-fed Canadian beef gelatin they are not suitable for vegans and may not be suitable for vegetarians. We are actively working on recipes that do not use gelatin—stay tuned!

Shipping, Pick-Up & Returns

How do you ship your goodies?
Our marshmallows are shipped via Canada Post. 

When will my order ship?
To ensure maximum gooey deliciousness our marshmallows are made to order, so please allow 1–2 business days for your order to be processed. Shipping will then take about 3–5 business days. As soon as your order ships, we'll send an automated email with your shipping and tracking information.

Do you ship internationally?
Currently we only ship to addresses within Canada, but we are hoping to expand very soon!

Can I Pick-Up my Order?

Yes, only in Winnipeg at the moment. Currently we have partnered with Verde Plant Design at 218 Osborne St as a P/U location. They are open 7 days a week.

How long before I can pick up my order?

It depends what day you order on. We ship out fresh batches of goodies weekly which arrive on Fridays in Winnipeg.

Do you accept returns/offer refunds?
Due to the perishable nature of our marshmallows and candies, we will only offer refunds in the unlikely event you receive the wrong item.